Help Center
Find answers to the most common questions about our products, services, and policies.
01. Company Information
A: We have 3 factories, 2 of them located in Fujian China and the other one located in Hanoi, Vietnam. We are strategically placed to ensure efficient logistics and production processes.
A: We have been specializing in high-quality outdoor bags since 2006, combining experience with innovation to meet our customers’ needs.
A: Yes, we welcome scheduled visits to our facilities. Please contact us to arrange a visit.
02. Product Information
A: Cooler bags, Delivery bags, Lunch bags, Motor bags, Bicycle bags, Lunch bags, Beach bags, Camping bags.
A: We utilize a range of durable, water-resistant, and eco-friendly materials including nylon, polyester, and recycled fabrics.
A: Yes, all our products undergo rigorous testing for durability, functionality, and safety before they leave our factory. Our products are verified by ISO9001, ISO14001 and IPX7 standard.
A: Definitely! We offer customization services including color, size, and branding. Contact our customer service for more information.
A: Yes, we provide both OEM (Original Equipment Manufacturer) and ODM (Original Design Manufacturer) services. Let us know how we can tailor our solutions to your brand.
A: Sure! We believe that pre-production samples are one of the key items to ensure a 100% quality rate.
03. Orders and Payments
A: Absolutely! To receive a product catalog or samples, please reach out to our sales team at service@weierkenbag.com
A: Please get in touch with us by email (service@weierkenbag.com) or follow us on social media platforms like LinkedIn or Facebook to get the latest updates.
A: For OEM service, it usually costs 37-63 days from we receive inquiry to the time you receive the goods. For ODM service, it’s 31-62 Days. And for customization service, it’s 43-73 days.
A: The MOQ can vary depending on the product. Generally, it starts from 500 pieces. Specifics will be provided upon inquiry.
A: We accept various forms of payment including wire transfer, PayPal, and credit card. Terms can be discussed during the ordering process.
04. Shipping and Delivery
A: Yes, we ship globally. Shipping rates and times depend on the destination. Please consult our shipping policy for more details.